1. Information We Collect
We collect information you provide directly to us when creating an account or using our services:
- Account Information: Name, email address, password, and profile photo
- Payment Information: Credit card details, processed securely by our payments provider
- Profile Data: Bio, preferences, and shopping or hosting history
- User Content: Live streams, chat messages, and product reviews
- Transaction Data: Purchase history, orders, and refunds
2. Automatically Collected Information
When you use our platform, we automatically collect certain technical information:
- Usage Data: Pages viewed, features used, and time spent on platform
- Device Information: Device type, operating system, and browser
- Location Data: IP address and approximate location
- Cookies: Session cookies and preference cookies to improve your experience
3. How We Use Your Information
We use the information we collect to operate and improve the platform:
- Provide, maintain, and improve our services
- Process transactions and send order confirmations
- Match brands with suitable hosts
- Provide customer support and respond to inquiries
- Send important updates, notifications, and platform announcements
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve features
4. Biometric Data (Face ID / Touch ID)
Go3Live never stores or has access to your biometric data.
- Face ID and Touch ID are processed entirely on your device by Apple or Google
- We only receive a pass/fail authentication result — never any biometric data
- Your biometric information never leaves your device
- You can disable biometric authentication at any time in your device settings
5. Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
- With Brands: When you make a purchase, we share your name and shipping address to fulfill the order
- With Hosts: Aggregated, anonymized analytics only — never personal details
- Service Providers: Third-party vendors who help us operate the platform, under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to prevent fraud or harm
We never sell your personal information to advertisers or third parties.
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data in transit
- Encrypted storage of sensitive account data
- Regular security reviews and updates
- Two-factor authentication available on all accounts
7. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Export your data in a common format
To exercise any of these rights, contact privacy@go3live.com.
8. Children's Privacy
Go3Live is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will delete it.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt-out of sale. We do not sell personal data. To submit a CCPA request, contact privacy@go3live.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-platform notification. Continued use of Go3Live after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns, please reach out: